Advice Centre
Safe observations, practical first checks and guidance on when to call DK—without opening equipment or attempting hazardous repairs.
Service frequency depends on how often the aircon runs, the environment and the manufacturer’s guidance. Arrange a professional check sooner when airflow drops, odours develop, water leaks or cooling performance changes.
Read adviceA fridge may stop cooling because airflow is blocked, the door is not sealing, the thermostat setting changed, ice has built up or an electrical, compressor or refrigerant fault has developed.
Read adviceRepair is often worth considering when the machine is otherwise sound, the fault can be identified and parts are available. Replacement may be more sensible when damage is extensive, recurring or unsafe.
Read adviceA cold room needs attention when temperature becomes inconsistent, ice or condensation increases, doors stop sealing, fans sound different or the system runs longer than normal.
Read adviceSend one full-equipment photo, a clear model-plate image, the control display or error code, and a photograph of any visible leak, ice or damage from a safe distance.
Read adviceModel details are usually printed on a label inside a door frame, behind a removable drawer, on a side wall or on the accessible rear exterior. Check the manual before moving equipment.
Read adviceProtect people first, keep doors closed, record temperatures, follow the site’s food-safety or stock-contingency plan, and call DK with the equipment details and current risk.
Read adviceNeed a second opinion?
Send DK the equipment details, photographs and fault information so the team can assess your enquiry.
