Assessments
DK assesses refrigeration, air-conditioning and selected appliance faults, documents findings and supports repair or replacement decisions for claim-related enquiries.
What DK does
For homeowners and businesses with claim-related equipment enquiries. Claim decisions remain with the insurer or responsible claims party.
Equipment covered
Exact support depends on the equipment, condition, parts and site access.
Service process
Share the equipment details and any insurer documentation available.
DK assesses the condition and reported fault.
Repair or replacement considerations are documented.
The customer submits the required material through the appropriate claim channel.
Locations covered
Travel, call-out costs and availability depend on the service type and location.
Frequently asked
No. Claim decisions remain with the insurer or responsible claims party.
DK’s published scope includes refrigeration, air conditioning and selected household or commercial appliances.
Related advice
Request insurance assessments
The form will preselect this service so you can add the equipment and fault details.
