Urgent Support
Call or WhatsApp DK when cooling fails, stock is at risk or equipment breaks down unexpectedly. Call-out costs depend on distance and the service required.
What DK does
For residential and commercial breakdowns. Urgent and after-hours assistance is subject to technician availability. Submission of an enquiry does not guarantee a response time or booking.
Equipment covered
Exact support depends on the equipment, condition, parts and site access.
Service process
Use 083 258 4105 and state that the equipment failure is urgent.
Provide location, equipment, temperature, photos and whether stock is at risk.
DK confirms the next possible step and applicable travel considerations.
Do not open electrical panels, handle refrigerant or bypass safety controls while waiting.
Locations covered
Travel, call-out costs and availability depend on the service type and location.
Frequently asked
Urgent and after-hours assistance depends on technician availability.
The published principle is that call-out costs depend on distance and the service required. Confirm the cost when arranging assistance.
Related advice
Request urgent call-outs
The form will preselect this service so you can add the equipment and fault details.
