What this can mean
The model number helps identify parts and technical information.
Labels vary by manufacturer, so a clear photo of the full plate is often better than typing one number.
Warning signs
- The appliance is too heavy to move safely
- The label is near damaged wiring or water
- Access would require removing a panel
- The equipment is hot, leaking or unstable
Safe actions you can take
- Switch off equipment if the manual requires it before checking
- Use a torch and photograph the complete label
- Check door frames and accessible compartments first
- Send the serial number only when relevant to the repair
Do not attempt
- Removing electrical or mechanical covers
- Tilting a heavy fridge alone
- Reaching near moving fans
- Sharing unrelated personal information
When to call a technician
- The plate is inaccessible without dismantling
- The equipment cannot be moved safely
- You are unsure which number identifies the model
Frequently asked
Is the serial number the same as the model number?
No. The model identifies the product type; the serial usually identifies the individual unit.
Should I remove the back panel?
No. Ask DK for guidance if the label is not safely accessible.
Related service
Appliance Repairs
If the equipment still needs attention, send DK the model, fault details and photographs.