What this can mean
Commercial refrigeration failures can quickly affect products and operations.
A clear summary of temperatures, alarms and stock risk helps DK understand urgency without customers attempting unsafe repairs.
Warning signs
- Temperature rising beyond the site’s safe limit
- Repeated alarms or compressor failure
- Electrical tripping, smoke or burning smell
- Water, ice or unusual noise around equipment
Safe actions you can take
- Keep doors closed and log temperatures
- Move stock according to the approved contingency plan
- Call 083 258 4105 and send model/error photos
- Isolate the area if there is an electrical hazard
Do not attempt
- Bypassing alarms or safety controls
- Opening electrical panels
- Handling refrigerant
- Continuing to sell or use temperature-sensitive products contrary to safety requirements
When to call a technician
- Stock is at risk
- The system cannot maintain temperature
- There is any electrical, refrigerant or mechanical safety concern
Frequently asked
Does an online enquiry guarantee an emergency booking?
No. Call directly. Urgent and after-hours assistance remains subject to technician availability.
What information should I send?
Send the site location, equipment type, temperature, alarm code, model plate and whether products are at risk.
Related service
Commercial Refrigeration
If the equipment still needs attention, send DK the model, fault details and photographs.