What this can mean
Clear photographs help DK identify the equipment and prepare for the assessment.
They cannot replace technical diagnosis, but they can reduce uncertainty about model, access and visible symptoms.
Warning signs
- Burn marks, smoke or a burning smell
- Water near plugs or wiring
- Damaged electrical cables
- A suspected refrigerant or gas leak
Safe actions you can take
- Use good light and avoid reflective flash on the model plate
- Photograph the surrounding access area
- Include the display while the error is visible
- Keep identity documents and payment details out of the image
Do not attempt
- Removing covers for a better photo
- Touching damaged wiring
- Moving heavy equipment alone
- Uploading unrelated sensitive documents
When to call a technician
- The situation appears electrically unsafe
- Stock or food temperature is at risk
- You cannot safely reach the model plate
Frequently asked
Can photos confirm the exact fault?
Not always. They support preparation, while diagnosis may still require testing.
Can I upload a PDF?
Yes. The enquiry form accepts a JPG, PNG, WebP or PDF up to 4 MB.
Related service
Repair Enquiries
If the equipment still needs attention, send DK the model, fault details and photographs.